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Frequently Asked Questions

Payment

  1. What payment methods are available?

    Online ordering is possible and orders will be processed and shipped immediately upon receipt of payment. Delivery time can range anywhere from 24 hours to 15 days depending on payment confirmation, processing time, and transit time. To ensure delivery without delays, please double-check that the shipping address provided to us is accurate. You can deposit the price or 10% advance of the product into our bank account, as the bank account number is given.

  2. Is it possible to pay in cash upon delivery?

    Cash On Delivery is available in all over Pakistan. We offer COD Services all over Pakistan, with a minimum 10% advance amount for the confirmation of the order to ensure safe delivery for the product and faster shipping times.

  1. What should I do before ordering my product?

    It is recommended that customers call the store or message us before placing an order for certain products to ensure that they are aware of any potential changes in price and to confirm product availability. We reserve the right to cancel the order due to product availability or price change.

  2. What should I do after ordering my product?

    To further confirm your order, you should directly message us or call us to further confirm your order and to confirm the delivery details.

  3. What should I do if I want a currently out of stock product?

    By calling the store, you can confirm whether the product can be made available or not.

  1. What are store timings

    Monday To Saturday 10:30AM TO 08:30PM,
    (Zohar Prayer and Lunch Break from 01:00PM to 02:30PM)

  2. Can i get my product on a Sunday

    We rarely deal on Sundays usually after 2:00pm for 1-2 hours

  1. What is the goal of writing reviews?

    At Al Burhan Computers, we believe that your opinion matters and we want to give other customers useful insights to help them make informed purchasing decisions. As an Al Burhan customer, you can submit reviews for items on alb.net.pk. We invite you to share your feedback, both positive and negative, about your experiences.

  2. What kind of content is not permitted in the review?

    We want to offer a platform for customers to share their opinions on products. While we value your comments, we ask that you limit your participation to one review per product and we reserve the right to remove any reviews that contain: -Objectionable material such as inappropriate language, immorality, or illegal behavior -Promotional content including ads, repetitive posts, or reviews written by parties with a vested interest in the product or a competing product -Inappropriate content such as plagiarism, personal details, or commenting on other reviews. Please be aware that we do not allow reviews that are written for compensation or as part of a sponsored promotion package.