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Shop Timing
Monday To Saturday 10:30AM TO 08:30PM, (Zohar Prayer and Lunch Break from 12:30PM to 02:30PM)
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Warranty Policy
Warranty should be claimed within the specified period in case a manufacturing fault appears.
Conditions:
1. Warranty only covers any major defects in materials used to manufacture your product, it does not cover any defects created by workman under harsh and rough use.
2. Warranty is only given on behalf of the Manufacturer/Supplier/Distributor. All products are only sold in good working condition then the reseller/vendor is not responsible for any defect which may appear later.
3. If the "Warranty Card Issued" is mentioned on the invoice bill then the customer should ensure that he/she carries the same bill along with the warranty card, else we will not handle any difference between periiod of the warranty.
4. The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the original invoice is missing.
5. It is strongly recommended that customers should check the product before leaving our counter, as warranty begins once the receipt has been generated. In case of any problem, the product will be treated in a normal warranty claim process.
6. The manufacturer/supplier/distributor reserves the right to reject any claim whereby the product/component is broken or shows signs of burning, rust due to weather conditions.
7. The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the product/component is submitted in improper condition. The product should be well packed in protective material supplied while selling.
8. Warranty claim due to accidental damage or electrical surge will not be entertained.
9. Computer hardware does not include software support. Information in this regard may be obtained from the manufacturer's website directly.
10. The warranty claim may be rejected where the warranty sticker/serial numbers are torn or tampered with.
11. The manufacturer/supplier/distributor reserves the right to repair the product, repair any broken parts of a product using new or replacement parts, or exchange with a new product and the duration of return may range from 3 to 6 weeks or even more depending on the case.
12. Warranty will not be entertained in case of appearance of the dot on LCDs / LEDs.
13. Limited Warranty means that the first year is free warranty and the remaining years are paid warranty.
14. Shipping fees can be charged.
15. If "3 days Warranty" or "Week warranty" is mentioned on any item then please check the item before leaving the store. Those warranty only means if you find error in usage of the product which will be covered only if found not negligible.
16. Please note that when selling "Checking Warranty", we usually share images or videos of the working condition, If we have not shared the images or videos, the team would not be held responsible.
17. Pulled Hard Drives with Warranties do not cover dead or no detection warranty.
18.More Details are available on the given link: Warranty Policy
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Return or Exchange Policy
We do exchange or return of products in case the product doesn't match to what ordered and displayed before shipping under certain conditions:
1. The product delivered should be safely delivered back to the store.
2. Exchange will be only accepted for products with seals intacted on or plastic wrap and within 1-3 days of the purchases
Please note that we do not accept returns or exchanges for products unless they are defective or significantly different from the item described in your order. This means that we cannot accommodate changes of mind, lack of need for the product, or urgent cash needs.
If you receive an incorrect item, please contact our team representative within 1-3 days of receipt for assistance.
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Order Policies
1. Orders will only be delivered after being confirmed
2. Due to current fluctuation in the forex rates, prices may not be updated, thus the order made with lower price would be cancelled.
3. Orders will be delivered only after online payment or 10% Advance payment for COD Customers.
4. Orders within the country apply different shipment charges, the customer would have to pay the shipment charges.
5. After ordering you should contact us via whatsapp, or by calling us to confirm the order.
6. Orders not replied or confirmed, for more than 3-4 days should be considered as cancelled order.
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Shipping & Delivery Policy
1. Shipping and Packaging Quality:
1.1 Al Burhan Computers prioritizes secure, high-quality packaging to ensure that your products reach you in the best condition. We partner with trusted courier services that emphasize quality handling over fast delivery.
1.2 Delivery times may vary from 1 to 15 business days, depending on the product, delivery location, and any weather-related delays.
2. Customer Responsibility for Delivery:
2.1 All deliveries are at the customer’s own risk and expense. Upon delivery, customers cannot open or inspect the package at the doorstep. Any damages caused during transit will not be the responsibility of Al Burhan Computers or the courier, as per the policies of both parties.
2.2 If a shipment is lost or stolen before delivery, Al Burhan Computers will not be held responsible unless proven otherwise. The courier service will be responsible only if the fault lies with them.
3. Claims for Damaged Products:
3.1 Al Burhan Computers takes every precaution to minimize the risk of damage during transit. However, in the rare event of a damaged product upon delivery, the customer will be responsible for filing any claims or arranging replacements. Neither Al Burhan Computers nor the courier service will be held liable.
4. Proof of Shipping and Delivery:
4.1 Al Burhan Computers will provide proof of shipping, including tracking details and packaging evidence, when requested by the customer. While this is not obligatory, we offer it as a courtesy to ensure customer satisfaction.
4.2 Once the proof of shipping is shared with the customer, Al Burhan Computers is not responsible for any lost items or mishaps that occur during the delivery process.
5. Ensuring Full Delivery at the Doorstep:
5.1 Upon delivery, customers are required to ensure they receive all the packages mentioned in the booking slip. For example, if an order is divided into two boxes, the customer must confirm that they have received both.
5.2 If all packages are not delivered, the customer has the right to refuse the delivery, requesting the courier to return it and deliver the complete order.
6. Lost or Incomplete Shipments:
6.1 If a customer’s shipment is lost or delivered incompletely, the responsibility will lie with the courier service. Al Burhan Computers will assist the customer in retrieving the items to the best of our ability, but we cannot be held responsible for the courier’s actions.
7. Cash on Delivery (COD) Policy:
7.1 If the customer fails to pay the required COD amount, the order will be canceled, and any advance payments will be refunded minus delivery and packaging charges.
7.2 For orders exceeding PKR 50,000, Al Burhan Computers may require a higher deposit (more than 10%) to confirm the order.
8. Cancellation and Refunds:
8.1 Al Burhan Computers reserves the right to cancel any order for any reason. If the order has already been shipped, any advance payments will be refunded, minus shipping and packaging charges.
8.2 If a customer cancels their order after the product has been packaged, packaging charges may apply, and the remaining amount will be refunded as soon as possible.
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Conclusion
These policies above are only made to avoid the inconvenience faced by the customer.
Inconveniences in:
1. Refunds and Exchanges
2. Product Availability
3. Price Changes
3. Payment Methods
4. Shipping and Delivery
5. Privacy
6. Cancellations
By placing an order, the customer agrees to all terms and conditions outlined in these policies, whether they have read them or not under all conditions. This helps our customer to trust us even more and have faith in our store!